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Reservation Help

  1. What is Hawthorn Suites reservation guarantee policy?
  2. What are your arrival deadlines?
  3. When I booked my room, I was asked for a deposit. Why?
  4. My travel plans have changed, can I modify my reservation online?
  5. Can I cancel a reservation online?
  6. I'm looking for a specific rate and I don't see it online, what should I do?
  7. Where can I find the cancellation policy for a specific rate?
  8. What ID is required to get the Government rate?
  9. What is required to get the AAA rate?
  10. How can I get the AARP Rate?
  11. What are your standard check-in/check-out times?
  12. Do you have ADA-Approved Rooms?
  13. Are there extra charges for families with children?
  14. We are planning to travel with our pet. What is your pet policy?
  1. What is Hawthorn Suites reservation guarantee policy?
    Hawthorn will never intentionally give your suite or room to another guest if you have a pre-paid reservation, have paid an advance deposit on your room, or have guaranteed your arrival with a credit card. Occasionally, rooms with guaranteed reservations are not available because another guest does not check out as scheduled or because of an unintentional error. If a suite or room is not available, we will make every effort to find accommodations for you at nearby Hawthorn, or a comparable hotel. Hawthorn will pay the full cost for the first night's lodging, reimburse your transportation to the alternate location and pay the cost of a telephone call to notify your home or office of your change in accommodations.

  2. What are your arrival deadlines?
    Arrival hold deadlines are between 4PM and 6PM* local time unless you are otherwise notified when you make your reservations. If you will be arriving later than the arrival hold time, you may be asked to guarantee your suite or room reservation with a major credit card.
    *Time varies depending on location

  3. When I booked my room, I was asked for a deposit. Why?
    Some properties require a deposit to hold a reservation. Credit Cards All Hawthorn properties accept the following major credit cards: VISA, MasterCard, American Express, Discover, Diner's Club and Carte Blanche.

  4. My travel plans have changed, can I modify my reservation online?
    No. Changes to existing reservations can not currently be made online. If you require changes to your reservation, you should contact our Reservations Center toll free at 1-800-527-1133 for assistance.

  5. Can I cancel a reservation online?
    Yes. To cancel a reservation, select the "Reservations" link from the homepage. On the Reservations page, select 'View/Cancel a Reservation' and enter your first name and last name and either your credit card number that was used to make the reservation or your reservation confirmation number. Once your reservation has been retrieved, select the 'Cancel' button.

  6. I'm looking for a specific rate and I don't see it online, what should I do?
    All rates provided should always be verified with the individual property you are planning to visit. Some rates for special events may not be listed. Rates reflect factors such as seasonality, suite or room location, and weekend or weeknight stay. Rates do not include federal, state, provincial or local taxes and are subject to change without notice.

  7. Where can I find the cancellation policy for a specific rate?
    You can find the cancellation policy for a specific rate on the 'Rooms and Rates' page in the 'Additional Information' field for each rate. Additionally, specific cancellation information will also appear on your confirmation receipt.

  8. What ID is required to get the Government rate?
    Government rates are for valid only for those persons who work for any branch of the city, state, or the federal government. Proper identification is required upon check-in at the hotel by anyone booking a government rate.

  9. What is required to get the AAA rate?
    The American Automobile Association (AAA) rate is for members of AAA. Anyone booking these rates are required to show their membership card(s) at check-in.

  10. How can I get the AARP Rate?
    The American Association of Retired Persons (AARP) rate is valid only for members of AARP. Proper identification is required upon check in to receive the discounted rate.

  11. What are your standard check-in/check-out times?
    Check-in and checkout times vary by location. Please confirm these times when making your reservation.

  12. Do you have ADA-Approved Rooms?
    Yes. Most Hawthorns have a designated number of suites or rooms that are available for travelers with disabilities. For TDD (hearing impaired) reservations from within the U.S. and Canada, please call toll-free 1-800-824-2116.

  13. Are there extra charges for families with children?
    No. There is never an additional charge for children occupying the same suite or room with their parents. Be sure to contact the hotel of your choice for any getaway packages that may be available.

  14. We are planning to travel with our pet. What is your pet policy?
    Some Hawthorn locations allow pets in guest suites or rooms. A minimal fee or deposit may be required, and will be indicated in the rate information section of the individual listing. We advise you to check the pet policy at the location you will be visiting.