Hawthorn Suites by Wyndham Kent/Sea-Tac Airport

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Dear GuestThank you for taking the time to share your feedback on your recent stay. We are sorry that the room was not to your satisfaction and will discuss this and the corresponding corrective action with our house-keeping team. We apologize for the difficulties you had and we would gladly have changed your room for you if you had brought this to the attention of our front-desk staff during either our regular call-back or later.Mike « hide

Dear GuestThank you for sharing your feedback regarding your recent stay at our hotel. Our kitchens are stocked with items that guests need for regular, light cooking needs and guests usually find the kitchen has sufficient space to cook in. The kitchens have a 4-plate electric range with oven, 15 cu. ft refrigerator, microwave, dishwasher, toaster, and coffee-maker and are supplied with crockery, cutlery, pots and cooking utensils. The kitchen also has an L-shaped counter and high chairs at the counter. We will take under consideration the cooking items you have described. I apologize for the problems you had with the keys - card keys often get demagnetized when placed near a cell phone - and will ensure that our house-keeping team takes note to leave additional supplies in the bathroom.Mike « hide

Dear GuestThank you for sharing your feedback regarding your recent stay at our hotel. I am glad that you found our rooms clean, beds comfortable and the staff friendly. Since your stay in March, we have completed our scheduled power washing of all our buildings in April and the green moss is no longer there. I will ask our engineering staff to look at the patchwork around the air duct in the room you were in and ensure that it is redone with a better finish.We hope you will stay with us again and you can be assured that the issues you raised will not be seen during your next stay.Mike « hide

Dear GuestThank you for sharing your positive feedback regarding your recent stay at our hotel. It was a pleasure to see that you gave us a high rating on cleanliness, service, rooms and sleep quality and that the location is convenient for you. Thank you also for your recommendation to your colleagues.We look forward to continuing to host you at our hotel during your future stays. Please look me up the next time you're here so that I can do what I can to make your stay more comfortable.Mike « hide

Dear Guest Thank you for sharing your concerns with us. We will have our engineer address the problems you've encountered with the doors and the furnace immediately. Power washing has been scheduled and will be done over the next few weeks - the moss usually grows during the winter and we had to wait until the weather was warmer and drier.Please be assured that these issues are being taken care of and you will not have these concerns during your future stays here.Mike « hide

Dear GuestThank you for sharing your positive experience at our hotel during your recent stay. My team and I were pleased to see that you rated our property highly and that you found the accommodation comfortable.We look forward to welcoming you during your next stay with us.Mike « hide

Dear GuestThank you for sharing your concerns with your stay at our hotel. I am glad that your check-in experience was good, but am disappointed to read of your concerns about subsequent interactions with the front-desk as well as some issues with room maintenance. I would like to assure you that we have reviewed your comments with the front-desk as well as our engineering team, and will do our best to improve our service in these areas in the future. I also apologize for the disturbance caused to you by the party in one of the rooms - while we do have a no-party policy in place, some guests may not abide by it.Once again, I would like to assure you that we are working on ensuring your experience with us is better next time.Mike « hide

Dear GuestThank you for sharing your concerns with your stay at our hotel. I apologize that your experience at check-in was not satisfactory - this is not typical for our hotel and most guests find our front-desk agents to be pleasant. We have discussed your feedback with the front-desk team and will ensure that we improve in this respect.We do require a deposit or credit-card authorization from all guests as do several other hotels around us. I apologize and would like to emphasize that there was no intention on our part to create an unpleasant experience for you. Mike « hide