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Hawthorn Suites by Wyndham Raleigh

1020 Buck Jones Road, Raleigh, NC 27606 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 12:00 PM
Check out: Before 12:00 PM
TripAdvisor Rating
4.05Average TripAdvisor Overall Rating of 4.0 of 5 for Hawthorn Suites by Wyndham Raleigh
  • Phone Numbers
      Phone: 1-919-468-4222
      Fax: 1-919-468-4090
  • No smoking
  • Pets are welcomed for an additional fee. ADA defined service animals are also welcome at this hotel.

Hawthorn Suites by Wyndham
  • Suites with fully equipped kitchens
  • Complimentary hot breakfast, free wifi
  • Evening social hours, fitness center
  • Extended stay rates for longer stays
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Traveler Reviews brought to you by
1020 Buck Jones Road Raleigh, NC 27606

TripAdvisor Traveler Rating:

3.05 Average TripAdvisor Cleanliness Rating of 3 of 5 for Hawthorn Suites by Wyndham Raleigh  Cleanliness
4.05 Average TripAdvisor Location Rating of 4 of 5 for Hawthorn Suites by Wyndham Raleigh  Location
2.05 Average TripAdvisor Service Rating of 2 of 5 for Hawthorn Suites by Wyndham Raleigh  Service
1.05 1 of 5 stars

“I was totally disatified”

  , Maple Heights
The young lady who checked me in was great after that everything went down hill. I checked in for 5 nights on Sunday evening. On Monday I was locked out of my room. I had a full day went to room with my arms totally full, only to find myself locked out. I had to put all my items back in the car and walk up to regestration. I was given the poor excuse you only asked for one night, this was just an excuse when my paper work said for the 5 nights. Next the schedule said full cleaning on Monday, when I got back to my room the same stuff that was on the floor was still there till Tuesday, the soap was not replaced for 2 more days. My next concern was I gave the clerk a copy of my tax exempt form. The young lady being rude and very un-infomed tried to tell me my form was expired. The forms do not expire. I could sense the racism but would not dignify it. She needs to understand a spending customer deserves good customer courtesy no matter the color of their skin. My final concern was I asked this young lady to speak to the manager but she could not tell me a good time to reach him, I finally left a message but never got the courtesy of a concern about my concern. I blame Hawthorn for poor management, and the lack of putting trained employees in place to represent their best intrest. They just need to look around, there are several other choices in the the block. That kind of treatment is unacceptable. I will not put up with 19th century racism form a chid younger than my youngest grown child.

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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.