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Hawthorn Suites by Wyndham Addison Galleria

15200 Addison Road, Addison, TX 75001 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 11:00 AM
Check out: Before 11:00 AM
TripAdvisor Rating
4.05Average TripAdvisor Overall Rating of 4.0 of 5 for Hawthorn Suites by Wyndham Addison Galleria
  • Phone Numbers
      Phone: 1-972-386-4800
      Fax: 1-972-386-2911
  • No smoking
  • ADA defined service animals are welcome at this hotel. Sorry, no other pets are allowed.

Hawthorn Suites by Wyndham
  • Suites with fully equipped kitchens
  • Complimentary hot breakfast, free wifi
  • Evening social hours, fitness center
  • Extended stay rates for longer stays
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Traveler Reviews brought to you by
15200 Addison Road Addison, TX 75001

TripAdvisor Traveler Rating:

1.05 Average TripAdvisor Cleanliness Rating of 1 of 5 for Hawthorn Suites by Wyndham Addison Galleria  Cleanliness
2.05 Average TripAdvisor Location Rating of 2 of 5 for Hawthorn Suites by Wyndham Addison Galleria  Location
1.05 Average TripAdvisor Rooms Rating of 1 of 5 for Hawthorn Suites by Wyndham Addison Galleria  Rooms
2.05 Average TripAdvisor Service Rating of 2 of 5 for Hawthorn Suites by Wyndham Addison Galleria  Service
1.05 Average TripAdvisor SleepQuality Rating of 1 of 5 for Hawthorn Suites by Wyndham Addison Galleria  SleepQuality
1.05 Average TripAdvisor Value Rating of 1 of 5 for Hawthorn Suites by Wyndham Addison Galleria  Value
1.05 1 of 5 stars

“Horrible bed and poor cleanliness... Beware!”

  , Milwaukee
I have never stayed at a Hawthorn Suites, but I always associate Wyndham with good standards... BOY WAS I WRONG! I arrived around 11pm after a 4 hour drive from Cleveland. When I arrived at the front desk, I was scared when I saw that the rooms are only FULLY cleaned on Mondays, and there will be light cleaning Tuesday-Friday and by request only on Saturday and Sunday... I was offered two different rooms, one was in the way back of the complex (and the desk clerk alluded to that it was the "farthest away room" and that I should take the other one that was on the second floor. So I took that. Carrying up my luggage wasn't a big deal, but it could be if you have any disability or are older.When I got in the room, I was shocked by the condition of the room. The carpet was pretty old and worn. The Couch had stains on it. The TV was not HDTV, but worked. The bed was one of the cheapest feeling bed I have ever slept in. The towels were visually dirty and the shower curtain smelt so bad, I had to sleep with the bathroom door closed (and had to hold my breath to use the bathroom).If it wasn't so late, I most likely would have went to another hotel. This place gave me the Heebie Jeebies!At check out, I told the front staff about the cleanliness of my room, including the shower curtain. The staff's response was not apologetic, nor was he surprised by the complaint.I usually stay at Hyatt, Hilton, or Marriott Hotels. I will be sticking with those brands in the future.

Other Recent Traveler Reviews from Hawthorn guests:

5.0 of 5 stars

 
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.