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Hawthorn Suites by Wyndham Addison Galleria

15200 Addison Road, Addison, TX 75001 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 11:00 AM
Check out: Before 11:00 AM
TripAdvisor Rating
4.05Average TripAdvisor Overall Rating of 4.0 of 5 for Hawthorn Suites by Wyndham Addison Galleria
  • Phone Numbers
      Phone: 1-972-386-4800
      Fax: 1-972-386-2911
  • No smoking
  • ADA defined service animals are welcome at this hotel. Sorry, no other pets are allowed.

Hawthorn Suites by Wyndham
  • Suites with fully equipped kitchens
  • Complimentary hot breakfast, free wifi
  • Evening social hours, fitness center
  • Extended stay rates for longer stays
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Traveler Reviews brought to you by
15200 Addison Road Addison, TX 75001

TripAdvisor Traveler Rating:

1.05 Average TripAdvisor Cleanliness Rating of 1 of 5 for Hawthorn Suites by Wyndham Addison Galleria  Cleanliness
5.05 Average TripAdvisor Location Rating of 5 of 5 for Hawthorn Suites by Wyndham Addison Galleria  Location
4.05 Average TripAdvisor Rooms Rating of 4 of 5 for Hawthorn Suites by Wyndham Addison Galleria  Rooms
2.05 Average TripAdvisor Service Rating of 2 of 5 for Hawthorn Suites by Wyndham Addison Galleria  Service
3.05 Average TripAdvisor SleepQuality Rating of 3 of 5 for Hawthorn Suites by Wyndham Addison Galleria  SleepQuality
3.05 Average TripAdvisor Value Rating of 3 of 5 for Hawthorn Suites by Wyndham Addison Galleria  Value
2.05 2 of 5 stars

“My bday week/end was ruined”

  , Texas
All in All, it was a terrible experience from the type of service I usually receive from the Wyndham. When I arrived there on time for my check in (on my bday week/end, I was told my room's air conditioning was broken. Now mind you, I'd booked this room 3 months in advance, so should there have been any problems it would have been great to receive some sort of contact regarding the issue. Though I wasn't happy about the situation, the manager told me they would be able to set me up in another hotel for the night FREE of charge. I was hesitant, but agreed (why hadn't this already been done prior to my arrival, I have no clue). After about an hour, they sent me to the Quality Inn...EPIC FAIL. The front desk there was rude as heck, it looked like a hotel, and smelled like a dumpster. I couldn't believe that they would try to send me to such a dump, when I was suppose to be in a suite???? After waiting for another hour, the second try was the Best Western Addison. While waiting to check in, I was told to hand over my credit card...because Hawthorn Suites didn't provide a credit card for the room they were suppose to pay for! So, I waited again for about 1 1/2 hrs for them to resolve that issue. After finally getting to my room, it reaked of dog pee, but I was to tired to complain anymore. The next day, after being told to wait another hour for my room at Hawthorn, I finally arrived to my room. I thought everything would be ok for the remainder of my week.. I was wrong. My room was never cleaned, bed/towels never changed after asking the house keeper more than once each day to please clean. But whatever, by then I was so over it. Needless to say, I will NEVER return to the Wyndham, or any of it's chains!

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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.