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Hawthorn Suites by Wyndham Napa Valley

314 Soscol Ave, Napa, CA 94559 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 11:00 AM
Check out: Before 11:00 AM
TripAdvisor Rating
3.55Average TripAdvisor Overall Rating of 3.5 of 5 for Hawthorn Suites by Wyndham Napa Valley
  • Phone Numbers
      Phone: 1-707-226-1878
      Fax: 1-707-226-1448
  • No smoking
  • ADA defined service animals are welcome at this hotel. Sorry, no other pets are allowed.

Hawthorn Suites by Wyndham
  • Suites with fully equipped kitchens
  • Complimentary hot breakfast, free wifi
  • Evening social hours, fitness center
  • Extended stay rates for longer stays
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Traveler Reviews brought to you by
314 Soscol Ave Napa, CA 94559

TripAdvisor Traveler Rating:

3.05 Average TripAdvisor Cleanliness Rating of 3 of 5 for Hawthorn Suites by Wyndham Napa Valley  Cleanliness
3.05 Average TripAdvisor Location Rating of 3 of 5 for Hawthorn Suites by Wyndham Napa Valley  Location
3.05 Average TripAdvisor Rooms Rating of 3 of 5 for Hawthorn Suites by Wyndham Napa Valley  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Hawthorn Suites by Wyndham Napa Valley  Service
3.05 Average TripAdvisor SleepQuality Rating of 3 of 5 for Hawthorn Suites by Wyndham Napa Valley  SleepQuality
3.05 Average TripAdvisor Value Rating of 3 of 5 for Hawthorn Suites by Wyndham Napa Valley  Value
2.05 2 of 5 stars

“Poor Customer Service Skills”

  , Nags Head
It amazes me time and time again that management hires staff that has zero customer service skills for a position (Front Desk), where this encoompasses 80% of your job description. This is not a trait you can teach somone, you either have it or you don't and I am sorry to say, all Front Desk Agents I encountered during my stay didn't have it. When someone approaches the desk, make eye contact to acknowledge the guest. If you are on the phone with another guest, politeley ask the guest in front of you to wait a moment (they will understand). If you don't know the answer to questions, at least be polite about it and let me know you don't know. There is no reason to get an attitude just because I asked if you might have a cab company you could call. You know, all front desks I have ever dealt with happily called them for me. Not so much with this hotel.One evening, around 8pm, I was waiting in the lobby for my husband when the Front Desk phone rang. The agent picked it up with a not so happy "Front Desk". That's all she said. Not, "Front Desk, how may I help you?". So after a few seconds of listening, she says: "I am the only one here tonight so if you want extra towels, you have to come to the desk and get them yourself". It's not a problem to explain to a guest that it is after hours and that service is limited but that could have been done with such a different tone of voice.

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