Book online or call us: 1-800-337-0202 | Contact Us| Customer Care| About Hawthorn Suites

Hawthorn Suites by Wyndham Killeen/Ft Hood

1502 E. Central Texas Express, Killeen, TX 76541 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 12:00 PM
Check out: Before 12:00 PM
TripAdvisor Rating
4.05Average TripAdvisor Overall Rating of 4.0 of 5 for Hawthorn Suites by Wyndham Killeen/Ft Hood
  • Phone Numbers
      Phone: 1-254-634-7795
      Fax: 1-254-634-1943
      Reservation: 1-800-527-1133
  • ADA defined service animals are welcome at this hotel. Pets under 25 pounds only.

Hawthorn Suites by Wyndham
  • Suites with fully equipped kitchens
  • Complimentary hot breakfast, free wifi
  • Evening social hours, fitness center
  • Extended stay rates for longer stays
See All Reviews
Traveler Reviews brought to you by
1502 E. Central Texas Express Killeen, TX 76541

TripAdvisor Traveler Rating:

4.05 Average TripAdvisor Cleanliness Rating of 4 of 5 for Hawthorn Suites by Wyndham Killeen/Ft Hood  Cleanliness
3.05 Average TripAdvisor Location Rating of 3 of 5 for Hawthorn Suites by Wyndham Killeen/Ft Hood  Location
3.05 Average TripAdvisor Rooms Rating of 3 of 5 for Hawthorn Suites by Wyndham Killeen/Ft Hood  Rooms
3.05 Average TripAdvisor Service Rating of 3 of 5 for Hawthorn Suites by Wyndham Killeen/Ft Hood  Service
3.05 Average TripAdvisor SleepQuality Rating of 3 of 5 for Hawthorn Suites by Wyndham Killeen/Ft Hood  SleepQuality
3.05 Average TripAdvisor Value Rating of 3 of 5 for Hawthorn Suites by Wyndham Killeen/Ft Hood  Value
3.05 3 of 5 stars

“Somewhat Disappointed”

  , San Antonio
The rave reviews made us believe this would be a superior stay for our family of five. However, it was just not what we were expecting. The property is nice and the pool area looked inviting. Had we stayed longer things might have improved but since it was a one night stay first impressions were everything. First, the lobby was a lot less inviting in person than in the photos. No big deal, just an observation. Our two room suite was on the ground floor as we requested but we had no idea that would mean there would be an air conditioning unit just outside the window making lots of noise every time it turned on. We just went with it because it was only for one night. Having just finished over five hours in the car we just wanted to relax; not deal with issues. Shortly after settling into the room we noticed that the toilet would begin to run for a few seconds every few minutes. It was quite loud so we turned the water off to keep it quiet through the night. In the morning we noticed at shower time that the shampoo and conditioner bottles that were in the shower were only half full meaning that they were never changed out between occupants. That caused us to question the overall attention to detail and cleanliness of the bathroom. The breakfast was as represented except I can't understand why they seasoned the scrambled eggs. They were salty right out of the server on the steam table making us wonder what was used to prepare them; eggs should not be a mystery. The wait staff attending the breakfast area also seemed withdrawn despite us greeting them in a friendly manner. We always try to treat people with kindness, dingity and respect but their response was indifferent. What should be taken away from this review is that you only get one chance to make a good first impression. In our situation there was only one night to make good on their reputation. We stayed here because the location and room arrangement worked well for our family and only expected the minimum level of service to be met. Unfortunately our first impression is that they missed lots of the little stuff making it unlikely that we will stay there again when we return to Dallas in a few weeks.

Other Recent Traveler Reviews from Hawthorn guests:

  , Weatherford
  , Shakopee
  , El Paso
  , Arlington
  , Franklinton
  , Indianapolis
  , Akron
4.0 of 5 stars

 
5.0 of 5 stars

 

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.