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Hawthorn Suites by Wyndham Louisville/Jeffersontown

11762 Commonwealth Drive, Louisville, KY 40299 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 12:00 PM
Check out: Before 12:00 PM
TripAdvisor Rating
3.55Average TripAdvisor Overall Rating of 3.5 of 5 for Hawthorn Suites by Wyndham Louisville/Jeffersontown
Based On 74 reviews74
  • Phone Numbers
      Phone: 1-502-261-0085
      Fax: 1-502-266-7538
  • No smoking
  • Pets with a max weight of 85 lbs are allowed for a non-refundable charge of $15 USD for the first night and $10 each additional night, up to a maximum of $150. ADA defined service animals are also welcome at this hotel.

Hawthorn Suites by Wyndham
  • Suites with fully equipped kitchens
  • Complimentary hot breakfast, free wifi
  • Evening social hours, fitness center
  • Extended stay rates for longer stays
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Traveler Reviews brought to you by
11762 Commonwealth Drive Louisville, KY 40299

TripAdvisor Traveler Rating:

2.05 Average TripAdvisor Cleanliness Rating of 2 of 5 for Hawthorn Suites by Wyndham Louisville/Jeffersontown  Cleanliness
5.05 Average TripAdvisor Location Rating of 5 of 5 for Hawthorn Suites by Wyndham Louisville/Jeffersontown  Location
2.05 Average TripAdvisor Rooms Rating of 2 of 5 for Hawthorn Suites by Wyndham Louisville/Jeffersontown  Rooms
4.05 Average TripAdvisor Service Rating of 4 of 5 for Hawthorn Suites by Wyndham Louisville/Jeffersontown  Service
5.05 Average TripAdvisor SleepQuality Rating of 5 of 5 for Hawthorn Suites by Wyndham Louisville/Jeffersontown  SleepQuality
4.05 Average TripAdvisor Value Rating of 4 of 5 for Hawthorn Suites by Wyndham Louisville/Jeffersontown  Value
3.05 3 of 5 stars

“Normally An OK Place, This Time Was Different”

  , Columbus
I try to stay at this location whenever I am in town. The location is good for me as is the apartment style rooms. Normally I dont have any issues but this time was a little different. This time I booked a two room suite instead of a studio. The a/c would not cool the room below 76, had it on ALL night and still didnt get any cooler. Housekeeping must have been in a hurry as there were several things not right (trash cans NOT emptied from the previous guests, food crusted on some of the dishes we wanted to use, small bits of trash on the floor in the corner). There was also NO hot water in the kitchen sink at all, and the upstairs bathtub did NOT drain properly, causing us to stand in ankle deep water during our showers. We had booked this room for the sole purpose of having a birthday party and had a DND sign on our door. Maintenance repeatedly knocked on our door wanting to put in a new TV, even tho we had told the front desk we did NOT want to be disturbed.I will most likely return to this location, but am unhappy to say the least. Yes, I should have complained. But it would have impacted our plans greatly to be moved OR have to deal with someone coming in to address the issues. When you book a room you expect it to be cleaned properly and everything to be fine.

Other Recent Traveler Reviews from Hawthorn guests:

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2.0 of 5 stars

 
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.