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Hawthorn Suites By Wyndham Troy MI

2600 Livernois Road, Troy, MI 48083 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 11:00 AM
Check out: Before 11:00 AM
TripAdvisor Rating
3.55Average TripAdvisor Overall Rating of 3.5 of 5 for Hawthorn Suites By Wyndham Troy MI
  • Phone Numbers
      Phone: 1-248-689-6856
      Fax: 1-248-689-3788
  • Pets are allowed for a non-refundable charge of $20 USD per night, $100 USD per week, and $200 USD per month. ADA defined service animals are also welcome at this hotel. There is a 35 lb maximum weight limit.

Hawthorn Suites by Wyndham
  • Suites with fully equipped kitchens
  • Complimentary hot breakfast, free wifi
  • Evening social hours, fitness center
  • Extended stay rates for longer stays
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Traveler Reviews brought to you by
2600 Livernois Road Troy, MI 48083

TripAdvisor Traveler Rating:

4.05 Average TripAdvisor Cleanliness Rating of 4 of 5 for Hawthorn Suites By Wyndham Troy MI  Cleanliness
4.05 Average TripAdvisor Location Rating of 4 of 5 for Hawthorn Suites By Wyndham Troy MI  Location
3.05 Average TripAdvisor Rooms Rating of 3 of 5 for Hawthorn Suites By Wyndham Troy MI  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Hawthorn Suites By Wyndham Troy MI  Service
3.05 Average TripAdvisor SleepQuality Rating of 3 of 5 for Hawthorn Suites By Wyndham Troy MI  SleepQuality
4.05 Average TripAdvisor Value Rating of 4 of 5 for Hawthorn Suites By Wyndham Troy MI  Value
1.05 1 of 5 stars

“Started well- then nasty service”

  , Sault Ste. Marie
The hotel stay started well until the cleaning staff claimed that we smoked in our room which is an outright lie and charged my visa after the fact. Now we have called the hotel about 20 times to speak to the manager who is the " only one who can reverse the charges" and he has not returned our calls yet. Multiple voice mails have been left and we have explained our situation with each call. Clearly this is a mistake which needs to be resolved. We were about to give this place great reviews but now the customer service has been so terrible that we would never recommend this place again. This situation could have easily been resolved in less than 5 minutes with happy customers who would have generated hundreds of dollars in business for this property. Clearly they need some training on dealing with escalations and quality customer service. I have now contacted head office.

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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.