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- 5777 Southfield Service Drive| Detroit, MI 48228
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“I will never stay at a another Wyndham property again because of this experience in Detroit, MI”
- Oct 31, 2012 Paul A, Fayetteville
- With the exception of one manager whose name I did not remember, the lack of professionalism at this property was unparallelled to anything I have ever experienced. I have stayed at hotels all of the US and Europe, and the staff, particularly a member of the desk staff were overall very unprofessional. My defining moment was getting to the lobby to get some breakfast for my 8 year old daughter, 6 year old son, and 2 year old daughter so that my wife and I would not have to dress them as it was cold this past Monday morning before we left, and I was told that no food could be taken out of the lobby area. I explained to the desk staff person that I merely had three pieces of fruit, and cereal for my babies, and she told me that I could not take it out of the lobby. I paid $170/night to stay at this hotel and was told that I could not take food to "MY BABIES!!!!...MY BABIES!!! I was only allowed to take the food after the Manger on duty heard the staff person telling me this an "Overrode" her. Whomever is reading this review, my experience a this hotel in Detroit, MI has soured me to the point that I WILL NEVER STAY AT ANOTHER WYNDHAM PROPERTY EVER AGAIN. I was even refused towel sets for my family of 5 and would be given only three by the cleaning staff person. THIS WAS THE MOST HORRIBLE HOTEL STAY OF MY LIFE!!!!
Read management response to this review.
Other Recent Traveler Reviews:
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- Oct 30, 2012 , Columbus
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- Oct 23, 2012 Nej B, Detroit
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- Oct 14, 2012 Sharyn D, New Cumberland
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