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Hawthorn Suites by Wyndham Lubbock

4435 Marsha Sharp Freeway, Lubbock, TX 79407 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 11:00 AM
Check out: Before 11:00 AM
TripAdvisor Rating
3.55Average TripAdvisor Overall Rating of 3.5 of 5 for Hawthorn Suites by Wyndham Lubbock
  • Phone Numbers
      Phone: 1-806-792-3600
      Fax: 1-806-792-3601
  • Maximum of 2 pets are allowed for a non-refundable charge of $150 per stay. ADA defined service animals are also welcome at this hotel.

Hawthorn Suites by Wyndham
  • Suites with fully equipped kitchens
  • Complimentary hot breakfast, free wifi
  • Evening social hours, fitness center
  • Extended stay rates for longer stays
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Traveler Reviews brought to you by
4435 Marsha Sharp Freeway Lubbock, TX 79407

TripAdvisor Traveler Rating:

2.05 Average TripAdvisor Cleanliness Rating of 2 of 5 for Hawthorn Suites by Wyndham Lubbock  Cleanliness
3.05 Average TripAdvisor Location Rating of 3 of 5 for Hawthorn Suites by Wyndham Lubbock  Location
3.05 Average TripAdvisor Rooms Rating of 3 of 5 for Hawthorn Suites by Wyndham Lubbock  Rooms
3.05 Average TripAdvisor Service Rating of 3 of 5 for Hawthorn Suites by Wyndham Lubbock  Service
3.05 Average TripAdvisor SleepQuality Rating of 3 of 5 for Hawthorn Suites by Wyndham Lubbock  SleepQuality
3.05 Average TripAdvisor Value Rating of 3 of 5 for Hawthorn Suites by Wyndham Lubbock  Value
3.05 3 of 5 stars

“First time: great. Second time: not again.”

  , Nc
We first stayed here in February of this year, for a week. When we had to return for two weeks, we decided to stay again. Our biggest reasons: We appreciated the full hot breakfast (husband loved the omelettes), and felt like the maid service had been really attentive and precise.The second morning of this stay, I discovered mold on doughnuts which were in the breakfast bakery case. It doesn't matter that the hot part of breakfast is prepared/served differently . . . once I find mold where I'm eating, I'm done. So, half the reason for returning was off the plate.This time the maid service was just . . . off. We checked in to find an inch dust line all around the borders of the room, and between the bed and nightstands. The room was more beaten up than the first -- the plastic backing of the window box was ripped and hanging down in plain sight, spots on the couch, antiquated microwave -- but it was the bedding that was so baffling.King bed, obviously sometimes tricky since almost square, but when the fitted sheet is the wrong orientation, it's fairly obvious. Each and every time I requested the bedding changed, it was the wrong orientation, and I'd have to ask the next day to have it turned around. Small detail maybe, but . . . inattentive.The worst though -- I requested bedding changed, came back that evening, and there were lots of little chest hairs all over those sheets. My husband is fairly hairy, it was obvious. I had opened a little can of Orange Crush on my side of the bed, which had made tiny splatters on the fitted sheet. I walked around and found that the orange dots were on his side of the bed now. The bedding had NOT been changed, merely turned around. That . . . I found deceptive. We called down to get our bedding changed immediately, and the man who did this . . . made the bed with new linens . . . but made it with no flat sheet. Seriously? I felt the need to stay and specify the next day, that our bed had no flat sheet, but we most certainly wanted one. The last thing I ever expected to have to ask of a hotel maid was . . . that I wanted/needed a flat sheet. That's a pretty basic part of bedding. Oh sure, staff was friendly (maids got a little rowdy but I overlooked it generally) . . . but . . . I found too many faults with the service. I shouldn't have to critique bed-making . . . this was my vacation from having to do it myself!Our next trip in, we'll try somewhere else.

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