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Hawthorn Suites by Wyndham Champaign

101 Trade Center Drive, Champaign, IL 61820 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 12:00 PM
Check out: Before 12:00 PM
TripAdvisor Rating
4.05Average TripAdvisor Overall Rating of 4.0 of 5 for Hawthorn Suites by Wyndham Champaign
  • Phone Numbers
      Phone: 1-217-398-3400
      Fax: 1-217-398-6147
  • No smoking
  • Pets are allowed for a non-refundable charge of $25 per stay. ADA defined service animals are also welcome at this hotel.

Hawthorn Suites by Wyndham
  • Suites with fully equipped kitchens
  • Complimentary hot breakfast, free wifi
  • Evening social hours, fitness center
  • Extended stay rates for longer stays
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Traveler Reviews brought to you by
101 Trade Center Drive Champaign, IL 61820

TripAdvisor Traveler Rating:

1.05 Average TripAdvisor Cleanliness Rating of 1 of 5 for Hawthorn Suites by Wyndham Champaign  Cleanliness
1.05 Average TripAdvisor Location Rating of 1 of 5 for Hawthorn Suites by Wyndham Champaign  Location
1.05 Average TripAdvisor Rooms Rating of 1 of 5 for Hawthorn Suites by Wyndham Champaign  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Hawthorn Suites by Wyndham Champaign  Service
1.05 Average TripAdvisor SleepQuality Rating of 1 of 5 for Hawthorn Suites by Wyndham Champaign  SleepQuality
1.05 Average TripAdvisor Value Rating of 1 of 5 for Hawthorn Suites by Wyndham Champaign  Value
1.05 1 of 5 stars

“Our wedding nightmare”

  , Champaign
My wife and I put together a block of rooms for the guests at out wedding. Everyone booked their rooms in the block well in advance. When we started arriving days before the wedding they told each one of my guests there was no record of them even though they all brought their confirmation numbers with them. They talked down to each one of my guests and tried to blame them. When I arrived my room was also messed up. When I asked to speak to a manager while standing there with a group of my out of state guests who also had been screwed by the hotel, they told me the manager wouldn't speak with us. After debating with a guy up front about how we needed some rooms that they had promised the found a couple of rooms for us to share in all different parts of the hotel and they assured me they would have all our rooms figured out and ready to go in the morning. The next day I went down and talked to them they said they had not figured it out. I had more guests arriving that day so I needed it worked out. After 2 hours of telling then they were going to honor the reservations they booked and the confirmation numbers I had they finally found rooms and put us in there. No apologies, just more well we didn't do anything wrong it's your fault. That night I went out to eat with some friends and when we came back we saw mice run from room 251 to 250. We reported it to the desk and they didn't seem all that interested. I then went to the desk to make sure that we still had the presidential suite reserved for our wedding night. After arguing with me about it they found my reservation. Instead of apologizing they just kept arguing. Then the guy said well you have a stolen credit card give it to me. I told him no and he threatened me even though my card had my name matching my ID on it. I called my bank in front of him and they told me the hotel had tried to charge me 12 times for 2 rooms associated with my card and that they had tried to contact the hotel about the charges but the hotel denied doing it. At this point I expressed to then that they had already messed up my wedding weekend so bad that they had better not mess up my suite for my first night with my wife. When I came back after the wedding they screwed up my best man and my parents room and kept telling then they'd have to find another hotel. After another argument in my wedding night they found them rooms. In the morning the owner came blamed us and said they only give the best service.

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