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Hawthorn Suites by Wyndham Louisville/Jeffersontown

11762 Commonwealth Drive, Louisville, KY 40299 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 12:00 PM
Check out: Before 12:00 PM
TripAdvisor Rating
3.55Average TripAdvisor Overall Rating of 3.5 of 5 for Hawthorn Suites by Wyndham Louisville/Jeffersontown
Based On 69 reviews69
  • Phone Numbers
      Phone: 1-502-261-0085
      Fax: 1-502-266-7538
  • No smoking
  • Pets with a max weight of 85 lbs are allowed for a non-refundable charge of $15 USD for the first night and $10 each additional night, up to a maximum of $150. ADA defined service animals are also welcome at this hotel.

Hawthorn Suites by Wyndham
  • Suites with fully equipped kitchens
  • Complimentary hot breakfast, free wifi
  • Evening social hours, fitness center
  • Extended stay rates for longer stays
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Traveler Reviews brought to you by
11762 Commonwealth Drive Louisville, KY 40299

TripAdvisor Traveler Rating:

2.05 Average TripAdvisor Cleanliness Rating of 2 of 5 for Hawthorn Suites by Wyndham Louisville/Jeffersontown  Cleanliness
2.05 Average TripAdvisor Location Rating of 2 of 5 for Hawthorn Suites by Wyndham Louisville/Jeffersontown  Location
1.05 Average TripAdvisor Rooms Rating of 1 of 5 for Hawthorn Suites by Wyndham Louisville/Jeffersontown  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Hawthorn Suites by Wyndham Louisville/Jeffersontown  Service
1.05 Average TripAdvisor SleepQuality Rating of 1 of 5 for Hawthorn Suites by Wyndham Louisville/Jeffersontown  SleepQuality
1.05 Average TripAdvisor Value Rating of 1 of 5 for Hawthorn Suites by Wyndham Louisville/Jeffersontown  Value
2.05 2 of 5 stars

“Misled & Disappointed”

  , North Carolina
I am a Wyndham Rewards loyalty member and was misled by a Wyndham promotion to stay at this "new" Wyndham property. This property is not new, and I could not tell that it had been updated in any way. Because I was only staying at this hotel after being lured by the false advertising of a Wyndham Rewards promotion, it was important that my stay be recorded correctly by the hotel staff simply as a check in and check out, and although I prepaid and was given a statement with an unexplained balance upon checkout, my stay was somehow misrecorded by the hotel staff as a cancellation. I'm not sure how this was possible since the hotel staff gave me a receipt the next day. After several phone calls, I had to scan and email the hotel receipt to prove my stay to Wyndham Rewards customer service, who refuse to pick up the phone to contact their own property to resolve an error in their own database. Do not participate in a Wyndham Rewards promotion without expecting to work hard to make their promises happen. I am disappointed in their advertising and their customer service. This Hawthorne Suites is an old hotel. You will owe a balance even if you prepay, and they do not keep accurate records.

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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.