Hawthorn Suites by Wyndham Hartford Meriden

Dear Ms. Beverly,Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you decided to try our hotel, and that you were so happy with your decision. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! Regards, « hide

Dear Ms. Ellen,Thank you so very much for your glowing review of Hawthorn Suites by Wyndham - Meriden. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Wyndham family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Wyndham hotel group will remain the #1 lodging source in the country. Regards, « hide

Dear Ms. Susan,Thank you so much for your recent response about your stay. We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The burn marks you talk about are not acceptable and I will make sure housekeeping is inspecting each room to adhere to that policy. I also wanted to apologize for the mis-communication about the Smoking rooms. We do have a few smoking rooms in the hotel, however they're all on the 4th floor in one corner, away from all the Non-smoking rooms. We're also slated for a full renovation this year, after which we will feature a full hot breakfast - instead of the pre-packaged goods that we currently have to offer. So, we do hope that you try us again in the near future on your next visit to Meriden, CT. Thank you again for your review and we look forward to seeing you soon! « hide

Dear Ms. Gail,I wanted to take a moment to thank you for writing your candid response for your recent stay with us at the Hawthorn Suites by Wyndham. We also wanted to let you know that as discouraging as it is to get reviews like yours; they do encourage us to perform better and help us deliver a great guest experience. There is no excuse for not having a clean room for our guests as that is all we strive for. I've printed your review and shared it with my entire housekeeping staff including the housekeeping supervisor. Please accept my personal apology for the condition of your room and know that your recent experience is not a direct reflection of what Wyndham hotels stand for; but an exception to rule. I hope you'll give us another chance to prove that. Next time you're in the area please feel free to stop by and try us out again. Thank you so much for choosing the Hawthorn Suites by Wyndham for your recent stay and we look forward to serving you again. Regards,Amit « hide

« hide

Dear Valued Guest,Thank you so much for your recent response. We at the Hawthorn Suites appreciate responses from all our guests and encourage everyone to fill out the survey. I've discuseed the issues mentioned in your survey with our Maintenance Engineer. In an effort to improve our guest experience we have ordered a new fridge for that room so any future travellers will not have a similar problem.We hope to see you back at the Hawthorn during your next visit. Thank you again for choosing us as your preferred choice of destination while visiting Meriden -CT. Regards,Amit. « hide

Dear Gene,I recently received a copy of your review of the Hawthorn Suites by Wyndham in Hartford - Meriden. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.You're correct in saying that full housekeeping service is only provided to guests staying 5 nights or longer. We do this to keep our operating costs low which we pass on to our guests in the form of lower room rates than the competition. I also apologize about the condition of your room. I have had a meeting with my housekeeping staff to rectify the problem. It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly. I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Wyndham brand location in the future. Regards, « hide

Dear Frederica,Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you decided to try our hotel, and that you were so happy with your decision. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! Regards,Amit « hide

« hide