Book online or call us: 1-800-337-0202 | Contact Us| Customer Care| About Hawthorn Suites

Hawthorn Suites by Wyndham Sacramento

321 Bercut Drive, Sacramento, CA 95814 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 12:00 PM
Check out: Before 12:00 PM
TripAdvisor Rating
3.55Average TripAdvisor Overall Rating of 3.5 of 5 for Hawthorn Suites by Wyndham Sacramento
  • Phone Numbers
      Phone: 1-916-441-1200
      Fax: 1-916-319-7093
  • No smoking
  • Pets with a maximum weight of 25 lbs are allowed for a non-refundable charge of $50 per pet. ADA defined service animals are also welcome at this hotel.

Hawthorn Suites by Wyndham
  • Suites with fully equipped kitchens
  • Complimentary hot breakfast, free wifi
  • Evening social hours, fitness center
  • Extended stay rates for longer stays
See All Reviews
Traveler Reviews brought to you by
321 Bercut Drive Sacramento, CA 95814

TripAdvisor Traveler Rating:

3.05 Average TripAdvisor Cleanliness Rating of 3 of 5 for Hawthorn Suites by Wyndham Sacramento  Cleanliness
5.05 Average TripAdvisor Location Rating of 5 of 5 for Hawthorn Suites by Wyndham Sacramento  Location
1.05 Average TripAdvisor Rooms Rating of 1 of 5 for Hawthorn Suites by Wyndham Sacramento  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Hawthorn Suites by Wyndham Sacramento  Service
1.05 Average TripAdvisor SleepQuality Rating of 1 of 5 for Hawthorn Suites by Wyndham Sacramento  SleepQuality
1.05 Average TripAdvisor Value Rating of 1 of 5 for Hawthorn Suites by Wyndham Sacramento  Value
2.05 2 of 5 stars

“Yet another bad night....”

  , Oshkosh
We have a mini family get away a few times a year, we stay in town but the kids get to swim,and I always look forward to the hot tub.i had reconstructive knee surgery, so I enjoy relaxing in a nice hot tub. Upon checking in, which took forever because the person didn't know how, we went to our room.It was clean but shabby.The counter in the kitchenette was taped, yes,taped together. The dresser in the bedroom was chipped and kinda rickety. But we were ok with that. We went down to the pool area, and went in the hot tub. It was cold,not cool or Luke warm but cold,my wife went to the front desk to complain. The manager came down but didn't have the correct key to access the matinance room.She said she had to go look for it,she never came back,so again my wife went back to the front desk,at which time she was told the reason the hot tub was cold,was from the pool water running into it, which we knew wasn't true,because we have stayed at this location before and It's never been like that. So disgusted, we went to our room, after stewing a bit, again we went back to the front desk,the manager or assistant manager whom we had dealt with was gone. A young man, who was a nice as could be, offered to switch our room to a hot tub room, so we had to repack and move all our stuff up to the 3rd floor. Problem solved,NOPE, the hot tub in our room didn't work right and our bed went from a king to the worlds smallest queen. I am 6'3 340lbs, not a great nights sleep. We went back down to swim,but to our surprise, there was a birthday party with about 25 8 and 9 year old boys. ZERO supervision , we were hit with balls and squirted with water non stop to the point we gave up and spent the entire night in the room,which broke my 8 year old daughters heart, I understand birthday parties make money for the hotel, but it shouldn't take away from the experience of other guests. If I was a weary traveler look to relax by the pool, you can forget it. This isn't the first time we've had a poor stay at this hotel, perhaps we will have to consider finding a new hotel to stay at. We also ran out of towels and were offered a excuse of being understaffed, and we were told the actual manager is never there to deal with any problems,upon checking out we were told,the hot tub by the pool wasn't broken, it was turned down because of the birthday party and they didn't want the kids to get burned,wether that's true or not I don't know, but we got several different excuses.

Other Recent Traveler Reviews from Hawthorn guests:

  , Redding
  , Antelope
  , Chico
  , Visalia
  , Quincy
  , San Francisco
  , Santa Maria
  , La Villa
  , Redding

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.