>Review

Hawthorn Suites by Wyndham Napa Valley

314 Soscol Ave, Napa, CA 94559 US

Maps & Directions

Check in:: After 3:00 PM; Check in: After 3:00 PM

Check out:: Before 11:00 AM; Check out: Before 11:00 AM

TripAdvisor Rating

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Phone Numbers

No smoking
ADA defined service animals are welcome at this hotel. Sorry, no other pets are allowed.

Traveler Reviews brought to you by

Hawthorn Suites by Wyndham Napa Valley

314 Soscol Ave| Napa, CA 94559

TripAdvisor Traveler Rating:

Cleanliness

Location

Rooms

Service

SleepQuality

Value

3.0
“Not the cleanest”; Jan 06, 2013 A Tripadvisor Member, El Dorado Hills; I wouldn't reccommend this hotel because it wasn't the cleanest. I stayed there on business Mon-Fri and each time I had a different room. Every bathroom I walked in smelled of urine & the shower drain stoppers were all broke. Not a couple but each one. The wallpaper in some of the rooms needed to be replaced. On two occasions I had to ask for more creamer in the room. It was myself and fiance staying there and they only left two creamer packets for us both. A hot breakfast is provided every morning which is great! However, it started at 7am but 4 times out of 20 they didn't have all the items there, ketchup & hot sauce wasn't out, or we had to ask them to unlock the fridge where they stored the yogurt. When checking out, I was asked only once how my stay was out of the 4 Fridays that I left. The beds & pillows were very uncomfortable on the ground level rooms. We stayed one time on the 3rd floor & the bed & pillows were comfortable. Newer ones? Check in staff were pleasant and check out. I just think that it should be a standard question to ask, "How was your stay?".
Read management response to this review.

Management response from
HospitalityMgr, Manager

Thank you for your comments regarding your recent stay at the Hawthorn Suites by Wyndham in Napa Valley. I was sorry to hear that your stay with us was not up to our standards and anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. It was truly disheartening to hear that at any point during your stays with us that my staff and I were not able to meet our service standards. Please know that these issues will be addressed so that guests in the future do not have the same experience.It is our hope that you will give us another opportunity to serve you in the future.Thank you again for your feedback.Leilani Kauhane, General Manager « hide
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