If you book a room on our website or through our toll free number (1-800-337-0202) (the “Central Reservation Number”) and, within 24 hours of completing such booking, find a Public Internet Rate (as defined below) that is $1.00 or more lower than the room rate (not including any taxes or tariffs (federal, state, provincial or local) or other guest fees or charges which may be imposed by the hotel, “Room Rate”) at which you booked, then, subject to these terms and conditions, Hawthorn Suites by Wyndham will, upon validation of your claim, match the Public Internet Rate and award you 3,000 Wyndham Rewards bonus points (the “Best Rate Deal”). For purposes of these terms and conditions “Public Internet Rate” means a Room Rate that is Viewable and Bookable (each as defined below) on another website for the same hotel, same room type, same number of guests, same currency and for the same date(s) as the hotel, room type, number of guests, currency and date(s) you booked. For purposes of these terms and conditions, a “Viewable” Room Rate means one for a hotel brand and/or specific hotel and location, which information the general public can view prior to booking, and a “Bookable” Room Rate means that one that is available and can be reserved online.
To be eligible to receive the Best Rate Deal:
(1) you must have a Hawthorn Suites by Wyndham reservation confirmation number;
(2) you must complete and submit the online claim form no later than (a) 24 hours after booking your room via one (1) of the methods described above; and (b) 48 hours prior to the hotel’s check-in time; and
(3) Hawthorn Suites by Wyndham customer service agents must be must be able to verify, to their satisfaction, that (a) the Public Internet Rate in question exists at the time of claim processing, and (b) the claim otherwise meets, and has been completed and submitted in accordance with, all terms and conditions of this program.
For clarity, and without limiting any of these terms and conditions, if your original reservation was made within 48 hours of the hotel’s check-in time, you will not be eligible to receive a Best Rate Deal under these terms and conditions.
Only one claim can be submitted per person, per email address per calendar month; any claims submitted in excess of this limit will be deemed void and not considered. All reservations must be for personal use only and booked by the guest who will actually be staying at the hotel. Reservations booked by brokers or agents will not qualify. Best Rate Deals and any other discounted rates which may be issued under this program are not transferable.
Hawthorn Suites by Wyndham reserves the right to reject any claim and/or to cancel any discounted rate previously issued by it in the event of fraud or abuse of this program or non-compliance with these terms and conditions.
For a multiple night stay, the total Room Rate for the stay will be evaluated in determining whether the Public Internet Rate has a lower Room Rate.
Any Room Rate change is not effective until the guest receives an email confirmation reflecting the new Room Rate from our Customer Care department. The standard claims processing time is 24 business hours. Claims submitted outside of normal business hours will be processed on the next day. Normal business hours are 7:00am – 10:00pm CST. Hawthorn Suites by Wyndham recommends that the email confirmation of any Room Rate change be presented to the hotel by the guest at check-in.
Guarantee applies only to reservations made on our website or our central reservation number for Hawthorn Suites by Wyndham hotels in the United States, Canada and EMEA (excluding Germany and Switzerland). For the purpose of the Guarantee reservations made for PR do not qualify. . The rates available under these terms and conditions cannot be combined with any other special or promotional offers or discounts. For the avoidance of doubt, special rates available only to members of membership clubs, affinity programs or other organization, such as AAA or AARP, private rates, rates involving a prepaid voucher program, rates that require a coupon or promo code, rates for hotel rooms sold as a part of a travel package, corporate discount rates, group rates (5+ rooms), meeting rates, and any other rate(s) not intended for the general public do not qualify.
To receive the 3,000 Wyndham Rewards bonus points, you must be a member of the Wyndham Rewards program. Wyndham Rewards is free to join, and you can do so by visiting our website, wyndhamrewards.com, or by contacting a Customer Care agent at 1-800-337-0202. Bonus points will be deposited directly into your Wyndham Rewards account. Any Wyndham Rewards bonus points awarded in connection with receipt of a Best Rate Deal hereunder will be in addition to the number of base Wyndham Rewards points or airline miles or other travel partner currency you may be eligible to receive for the applicable stay pursuant to the Wyndham Rewards terms and conditions. Receipt and use of bonus and base points are subject to such terms and conditions.
Void where prohibited by law. Hawthorn Suites by Wyndham reserves the right to modify, alter, suspend or terminate this program at any time without prior notice at its sole discretion.