Quality Assurance

At all Hawthorn Suites Hotels, we take pride in the high quality standards that all of our hotels strive for. Our goal is to maintain each property in the same condition it was in at the grand opening celebration. To help us achieve this goal, we instituted the Hawthorn Mystery Shopper Program, which calls for twice-annual reviews of all hotel properties by a 'Mystery Shopper' who provides an overall assessment of the hotel's accommodations and services from a true guest perspective.

Every aspect of the stay is evaluated, from pre-arrival to check-in, through the duration of the stay at the hotel and concluding with checkout. With each evaluation, owners and staff receive real-time, quantifiable and objective information that paves the way for improvements of noted hotel deficiencies, conditions and service levels before they become problematic. In short, the evaluations provide a snapshot of the hotel from a true customer perspective and help foster an environment that challenges each hotel to continuously improve their level of quality and service and ensure increased compliance with system standards. The end result … the best level of service and accommodations possible.

Of course, we understand that some of our best feedback comes from our guests. Therefore, we still want to hear from you. If you have stayed at any Hawthorn Suites hotel and would like to tell us about the quality or service, you can contact us via e-mail or write to us at the address listed below.

All Hawthorn Suites Hotels are independently owned and operated. We suggest that if you experience any problems during your stay that need to be rectified, you should also contact the general manager or the hotel owner who will be glad to assist you.